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Job Description
- Monitors the Networking helpdesk queue and ensures tickets are assigned and tickets owned are resolved as quickly as possible and within the SLA
- Provides networking technical support and escalations for 302Labs field operations
- Coordinate and partner with the Member Technology Services & Support Team with the troubleshooting and resolution of LAN & Wireless Network issues
- Onsite installation, configuration and testing of network infrastructure equipment for new site openings and site expansions; configuring and testing normal operations and failover situations
- Directs partners and vendors for the quick identification and resolution of escalating issues
- Sets up test environments to test new networking ideas or projects to improve our current Infrastructure
- Identify software and hardware lifecycle upgrade; determine the upgrade path of device system software and hardware
- Performs network upgrades and refreshes by conferring with vendors; developing, testing, evaluating, and installing enhancements
- Responsible for the creation and maintenance of technical documentation to ensure it is updated and current
- Maintain a thorough understanding of Local Area Networking, layer 2 switching, spanning tree, data security, DNS, IP Routing, HTTP, VPN, and Email Routing
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Job Requirements
- Bachelor's degree in Computer Science, Information Systems or 5+ years equivalent experience is required
- 1 - 3 years of corporate experience (installation, configuration, and support)
- Hands on experience with Cisco Networking and troubleshooting experience required
- Working experience supporting and administrating wireless networks
- Experience working with wireless survey and wireless analysis tools a plus
- Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines
- Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users
- Friendly presence and helpful attitude; good interpersonal skills
- Ability to work late hours as needed during site build-outs or major outages
- Technical, analytical and interpersonal skills required
- Experience with Network Performance Tuning, LAN Knowledge, Network Design and Implementation
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