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Call Center Manager - Alexandria

Mega Trust
Victoria, Alexandria
Posted 5 years ago
145Applicants for1 open position
  • 90Viewed
  • 0In Consideration
  • 87Not Selected
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Job Details

Experience Needed:
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Job Description

  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability

Job Requirements

  • 5-6 years at list Experience
  • Perfect in leadership communication skills
  • Perfect in CRM reports

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