Merchants Success Officer (E-commerce)
Zid -
Cairo, EgyptPosted 5 years ago13Applicants for3 open positions
- 7Viewed
- 4In Consideration
- 2Not Selected
Job Details
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Job Description
Main Job Duties:
- Building an online e-commerce business and or moving to start selling online in addition to the daily work would be a very challenging job for merchants.
- In this role, we expect you to ease this task in two stages: at the beginning (setup) and after the merchant start their online business (help them to succeed)
Daily Responsibilities will be :
- Communicate with merchants and find solutions to the problems they face.
- Write reports periodically.
- Respond to merchants' inquiries through our online chat support system or calls.
- Identify the needs of merchants and empower them to use features that suit their needs.
Job Requirements
- إجادة مهارات التعامل مع قنوات التواصل الاجتماعي وبرامج التراسل الفوري
- مهارات التنظيم والقدرة على حل المشكلات وترتيب الأولويات.
- مهارات كتابية عالية.
- التركيز العالي في ظل الضغوط
- مهارات العمل ضمن فريق
- مهارة الاصغاء للعملاء
- التعاون مع الحوسبة السحابية وتطبيقاتها : حزمة قوقل دوكس، سبريد شيت
- فهم ممتاز للغة الانجليزية