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Merchants Success Officer (E-commerce)

Zid
Cairo, Egypt
Posted 5 years ago
13Applicants for3 open positions
  • 7Viewed
  • 4In Consideration
  • 2Not Selected
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Job Details

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Job Description

Main Job Duties:

  • Building an online e-commerce business and or moving to start selling online in addition to the daily work would be a very challenging job for merchants.
  • In this role, we expect you to ease this task in two stages: at the beginning (setup) and after the merchant start their online business (help them to succeed)

Daily Responsibilities will be :

  • Communicate with merchants and find solutions to the problems they face.
  • Write reports periodically.
  • Respond to merchants' inquiries through our online chat support system or calls.
  • Identify the needs of merchants and empower them to use features that suit their needs.

Job Requirements

  • إجادة مهارات التعامل مع قنوات التواصل الاجتماعي وبرامج التراسل الفوري
  • مهارات التنظيم والقدرة على حل المشكلات وترتيب الأولويات.
  • مهارات كتابية عالية.
  • التركيز العالي في ظل الضغوط
  • مهارات العمل ضمن فريق
  • مهارة الاصغاء للعملاء
  • التعاون مع الحوسبة السحابية وتطبيقاتها : حزمة قوقل دوكس، سبريد شيت
  • فهم ممتاز للغة الانجليزية

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