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Job Description
- The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Requires a high school diploma or equivalent and 1-3 years of experience in housing companies.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
Job Requirements
- Proven customer support experience in housing companies.
- Strong phone contact handling skills and active listening.
- Fluency in English is a must.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent; college degree preferred.
