Export Customer Service Agent

Maersk -
Cairo, EgyptPosted 5 years ago

333People have clicked1 open position

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Manages the end to end shipment process in compliance with all company procedures
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Builds strong relationships with the customer; understands the customer's business, service needs, drivers and desires
Seeks out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders
Offer excel level of service to the customers with the aim of achieving long term business retention.
Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates.
Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices.
Proactively solve & prevent any issues may affect service delivery.
Execute assigned tasks and all other necessary systems update correctly and timely.
Understand and be familiar with local objective and KPIs and act in line with set targets.
Monitor agreed service levels and identify root cause when targets are not met.
Ensure to attend call from all internal & external customers and provide timely response of mail queries
Be prepared to assist and/or perform tasks/work other than described in this job description
To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.