Customer Service Advisor
3elagi -
New Cairo, CairoPosted 5 years ago38Applicants for3 open positions
- 10Viewed
- 6In Consideration
- 2Not Selected
Job Details
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Job Description
Please only apply if you are serious about joining the company -
- Answering incoming telephone calls and orders requests
- Ensuring incoming and outgoing mail is processed promptly.
- Handling requests from different sources (mobile app and Hotline)
- Communicate with pharmacies to ensure right handling any pending issues.
- Understand and respond to Patients needs and issues over the phone.
- Comply with the work standards and processes
- Accountability for pending cases until resolved.
- Ensure a high level of Patient's satisfaction
Job Requirements
- Location: New Cairo
- Experience in the call center/customer service minimum (6 Months).
- Clinical experience is a plus.
- Punctual, people oriented and problem-solving skills
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self-development.
- Ability to work on a 12 hours shift basis
- Proficiency in using MS Office application.
- Bachelor's Degree in any discipline.
