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Job Description
- Provide help desk support and resolve problems tot he end user satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and
- software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Job Requirements
- Bachelor’s Degree in Information Systems, Business, Communications or related field
- 3-5 years of experience
- Ability to work under pressure and handle multi tasks
- Maximum age is 28
