Customer Account Coordinator

At Janssen, we are dedicated to addressing and solving some of the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases. Driven by our commitment to patients, we bring innovative products, services and solutions to people throughout the world. Janssen is a pharmaceutical company of Johnson & Johnson. Please visit www.janssen.com for more information. Customer Account CoordinatorLocation: Cairo, Egypt or Beirut, LebanonFull time, permanent contract We are looking for a new member to the team within the Affiliate Supply Management team, part of Planning & Customer Management in the Janssen Supply Chain (JSC) of the Janssen Pharmaceutical Companies of Johnson & Johnson. Responsibilities:

• Main contact person for the customer, either a Janssen Affiliate or an external Customer. You manage the entire product portfolio and are responsible for the entire order management cycle, OTI – Order to Invoice, from order receipt to invoice creation, taking into consideration all internal and external requirements.
• Business relationship with the customer, focusing on excellent and proactive communication, transparency and pro-active and tactical problem-solving.
• Cooperation with our distribution and manufacturing sites in order to ensure the product arrives on time at the customer.
• Ensure that the inventory levels of the customer are replenished on time based on their latest forecast numbers.
• Work on forecast accuracy together with the customer in order to realize an effective and efficient supply chain.
• Problem solving and consistent approach to process improvements together with the customer or within the team.
• Accountable for the complete master data and system set-up of the Customer record, which includes all key elements
• Ensures that the product requested by the customer, is correctly identified by means of a specific Janssen SKU. Is responsible that the SKU is entered in the “Product List”, respecting all regulatory and compliance criteria, as per registration in the specific country to which the customer belongs to. For this purpose, constantly liaises with Regulatory and Quality Assurance offices.
• Responsible for the generation of the Invoice, respecting all legal and commercial conditions requirements.
• Responsible for ordering transportation and shipment of the products according to all Johnson & Johnson policies and standards