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Job Description
Supervise Employees
- Operations supervisors are responsible for leading and supervising a group of employees
- The number of employees depends on the department, but operations supervisors should be able to adjust their supervision style based on how many employees they have in their department.
Evaluate Employee Performance
- After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
Report on Department Metrics
- Operations supervisors report on department metrics to department directors and other upper management. They also develop strategies and methods to increase metrics and performance.
Perform Department Administration
- When they aren’t managing employees or reporting on department performance, operations supervisors are handling other administrative tasks. These can include planning the department budget, overseeing inventory, or even motivating employees.
Provide Advanced Customer Support
- Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority. They find solutions for the customers who feel like they have no other options.
Job Requirements
Team Leadership Experience
- Successful operations supervisor candidates have demonstrated experience in leading a team.
- This doesn’t necessarily need to come from a supervisor position but may be demonstrated in the form of leading a project with fellow co-workers
Administrative Management
- Operations supervisors are familiar with managing the administrative aspects of a department.
- They know how to create budgets and analyze performance
Project Management
- Operations supervisors know how projects start and end, and they know how to ensure projects are completed successfully and in a timely manner
Interpersonal Communication Skills
- As a team manager, operations supervisors communicate their desires and feedback in an efficient way.
- This may take the form of verbal and written communication
Problem-Solving Skills
- Operations supervisors are often presented with problems and expected to fix them using solutions of their own making.
- As such, successful candidates should be comfortable with thinking of creative solutions to both simple and difficult problems
