Job Details
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Job Description
Key areas of responsibility:
Customer acquisition activities
- Handles initial inquiries (direct & indirect)
- Follows up on unconverted inquiries and inactive customers
Customer retention activities
- Maintains positive customer relations and ensures customer satisfaction through the implementation of the learning cycle (following up on paperwork & conducting ARF Calls)
- Encourages customer re-enrollments through conducting follow-up calls
Operations
- Enters and manages customer information on CRM
- Prepares reports and required documents such as missing surveys, missing progress reports.
- Handles technical and operations filing
Working conditions:
- Work Location: Nasr City
- Days off: 2 (Friday - Saturday)
- Working hours: 10:00 AM- 6:00 PM
Job Requirements
Conditions of employment
- Customer service-oriented attitude
- College degree or equivalent related experience
- Native fluency in-country language; English knowledge Berlitz Level 3+
- Professional appearance
- Effective verbal and written communication and organizational skills
- Meets local and national legal requirements for employment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Customer service-oriented attitude
- College degree or equivalent related experience
- Native fluency in-country language; English knowledge Berlitz Level 3+
- Professional appearance
- Effective verbal and written communication and organizational skills
- Meets local and national legal requirements for employment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- 6 months to 1 year of experience in any relevant field.
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