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Admin Assistant

Berlitz Egypt
Nasr City, Cairo
Posted 5 years ago
193Applicants for1 open position
  • 79Viewed
  • 34In Consideration
  • 38Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Key areas of responsibility:

Customer acquisition activities

  • Handles initial inquiries (direct & indirect)
  • Follows up on unconverted inquiries and inactive customers

Customer retention activities

  • Maintains positive customer relations and ensures customer satisfaction through the implementation of the learning cycle (following up on paperwork & conducting ARF Calls)
  • Encourages customer re-enrollments through conducting follow-up calls

Operations

  • Enters and manages customer information on CRM
  • Prepares reports and required documents such as missing surveys, missing progress reports.
  • Handles technical and operations filing

Working conditions:

  • Work Location: Nasr City
  • Days off: 2 (Friday - Saturday)
  • Working hours: 10:00 AM- 6:00 PM

Job Requirements

Conditions of employment

  • Customer service-oriented attitude
  • College degree or equivalent related experience
  • Native fluency in-country language; English knowledge Berlitz Level 3+
  • Professional appearance
  • Effective verbal and written communication and organizational skills
  • Meets local and national legal requirements for employment
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Customer service-oriented attitude
  • College degree or equivalent related experience
  • Native fluency in-country language; English knowledge Berlitz Level 3+
  • Professional appearance
  • Effective verbal and written communication and organizational skills
  • Meets local and national legal requirements for employment
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • 6 months to 1 year of experience in any relevant field.

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