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Customer Service Representative

Nasr City, Cairo
Posted 5 years ago
93Applicants for3 open positions
  • 93Viewed
  • 22In Consideration
  • 68Not Selected
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Job Details

Experience Needed:
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Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information perform customer verification
  • Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource
  • Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Record details of actions taken prepare and distribute customer activity reports maintain customer databases
  • Manage administration communicate and coordinate with internal
  • Departments follow up on customer interactions provide feedback on the efficiency of the customer service process

Job Requirements

  • Males & Females.
  • Good knowledge of Microsoft Office, google sheets, emailing.
  • Ability to troubleshoot key issues
  • Strong communication skills.
  • From 2 - 3 years of experience in Customer Service is a Must .
  • Real Estate Experience is preferable.

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