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IT Technical Support Officer

Basata Microfinance Solutions
Nasr City, Cairo
Posted 5 years ago
170Applicants for1 open position
  • 78Viewed
  • 17In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Responsibilities:

Deal directly with employees in HQ and Branches who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Typical Technical Support responsibilities include:

  • Installation & configuration of a company’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Responding to call-outs in a timely fashion.

What About Work Environment:

  • Responsible for networks & hardware, you will need to Travel between Branches across Districts and Cities still expected to do it smartly and professionally. Depending on the role, you may be required to travel and overnight absence from home may also be necessary on rare occasions.

Job Requirements

  • University Degree in computer science
  • 1-3 years of relevant experience
  • ICDL
  • Excellent problem-solving skills.
  • The capacity to work well within a team.
  • Attention to details.
  • Logical thinking.
  • Expert knowledge in how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues.
  • The ability to priorities your workload.
  • The capacity to clearly explain a technical problem to colleagues.

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