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Job Description
- Managing Handovers on Operational side
- Managing Operational Projects (Release and Patch / Refresh / Lifecycle / Capacity / Maintenance)
- Managing Operational Complex Incident and Crisis
- Managing Operational platform (TMD activities)OCB OPS Referent for one or more major Traversal Infrastructure management
- Current scope of transversal infrastructures are among Storage, Backup,
- Monitoring, Network, Admin Zones…
- Close collaboration with related Suppliers, Engineering and Implementation teams:
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- Introduce transversal infrastructure to new usage features and suggest their evolution/extension
- Contribute to capacity management at a cost effective level
- Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
- Coordinate simple and complex change with multiple stakeholders
- Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.
- Ensure TOO to validate implemented projects correctly according to the handover checklist
- Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
- Manage either proactive or corrective action plan (SIP)
- Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24x7 exceptionally.
- Resolve blocking point during incidents, crisis or simple request
3. Technical Manager Dedicated (TMD) is involved during the lifecycle of a given platform or customer:
- He is the main operational and implementation point of contact
- He can assist the Vertical SDM during a technical meeting with the customer
- He can contribute to pre-sales study for extension and refresh program
- Its aim is to « hide » the technologies and to focus on services Scalability/Availability/Quality
Job Requirements
- French speaker is a must be graduated from the faculty of engineering and has technical exp in one of these domains (cloud solutions, VMware, backup and Storage)
- Certified in one of project management certificate is a plus (PMP, Prince2 or MSP)
Technical skills/Knowledge:
- Customer Oriented and strong sensitivity to Customer satisfaction
- Real leadership to lead transversal/customer crisis
- Ability to work under pressure
- Strong Project Management skills with Financial Efficiency spirit
- Strong Communication skills
- Strong ITIL Knowledge Transversal Management and coordination capacity
- Strong Analysis skills
- Good knowledge in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
- English and French fluent is a plus
- Good interpersonal, team-build and leadership skills
- A proactive, self-motivated and determined attitude
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