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Technical Project Manager - French Speaker

Orange Business
Nasr City, Cairo
Posted 5 years ago
43Applicants for1 open position
  • 39Viewed
  • 0In Consideration
  • 39Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Managing Handovers on Operational side
  • Managing Operational Projects (Release and Patch / Refresh / Lifecycle / Capacity / Maintenance)
  • Managing Operational Complex Incident and Crisis
  • Managing Operational platform (TMD activities)OCB OPS Referent for one or more major Traversal Infrastructure management
  • Current scope of transversal infrastructures are among Storage, Backup,
  • Monitoring, Network, Admin Zones…
  1. Close collaboration with related Suppliers, Engineering and Implementation teams:
    • Introduce transversal infrastructure to new usage features and suggest their evolution/extension
    • Contribute to capacity management at a cost effective level
    • Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
    • Coordinate simple and complex change with multiple stakeholders
    • Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.
    2. Close collaboration with related Operation teams:
    • Ensure TOO to validate implemented projects correctly according to the handover checklist
    • Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
    • Manage either proactive or corrective action plan (SIP)
    • Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24x7 exceptionally.
    • Resolve blocking point during incidents, crisis or simple request

    3. Technical Manager Dedicated (TMD) is involved during the lifecycle of a given platform or customer:

    • He is the main operational and implementation point of contact
    • He can assist the Vertical SDM during a technical meeting with the customer
    • He can contribute to pre-sales study for extension and refresh program
    • Its aim is to « hide » the technologies and to focus on services Scalability/Availability/Quality

Job Requirements

  • French speaker is a must be graduated from the faculty of engineering and has technical exp in one of these domains (cloud solutions, VMware, backup and Storage)
  • Certified in one of project management certificate is a plus (PMP, Prince2 or MSP)

Technical skills/Knowledge:

  • Customer Oriented and strong sensitivity to Customer satisfaction
  • Real leadership to lead transversal/customer crisis
  • Ability to work under pressure
  • Strong Project Management skills with Financial Efficiency spirit
  • Strong Communication skills
  • Strong ITIL Knowledge Transversal Management and coordination capacity
  • Strong Analysis skills
  • Good knowledge in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
  • English and French fluent is a plus
  • Good interpersonal, team-build and leadership skills
  • A proactive, self-motivated and determined attitude

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