- Experience Needed:
- More than 2 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
3,000 to 8,000 EGP per month
About the Job
ROWAAD is looking for people who want to start a career. Your path within the organization starts in Customer Support. How high you climb in the company is up to you.
We currently have a full time position available at our Nacr City office.
- Supports Level I technical support issues via telephone, email support, and chat.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Identify and assess customers’ needs to achieve satisfaction
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
More than 2 years
Not Specified at least
About this Company
Rowaad Foundation is a leading Saudi IT organization
See all Careers and Jobs at Rowaad
Web Design, Web Application Programming, Hosting, Servers, Domain Registration, E-Marketing and Technical Support.
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