Customer Experience Expert - Subscription

Babyboons.com - New Cairo, Cairo

23
Applicants for
2 open positions
23
Seen
3
Shortlisted
19
Rejected
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
Gender:
Females Only
About the Job
  • We are looking for a Customer Experience Expert who has previous experience with a subscription business model to develop and run successful retention initiatives across all customer touch points.
  • Using a creative approach to building, segmenting and delivering a best in class strategy across all relevant customer touch points, you will have ownership to drive repeat acquisition, improve retention, customer loyalty and ultimately CLTV.

Duties and Responsibilities

  • Planning, managing and delivering a CRM strategy.
  • Building collaborative relationships within the business to gain a great understanding of our customer base through insight, segmentation and data analysis.
  • Customer journey mapping.
  • Customer segmentation via transaction as well as behavioral analysis.
  • Creating/implementing & executing automated life-cycle. communication flows which span across all customer touch points.
  • Proactively solving customer problems and following up on corrective actions at first contact, and making it a good experience for them.
  • Analysis / reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention, revenue & CLTV.
  • Through customer analysis, Identifying features & site areas for improvement and making recommendations.
  • Ownership of main KPI’s which relate to CRM: Increase purchase frequency and CLTV.
Job Requirements
  • Previous experience in B2C / CRM / data marketing / email marketing / marketing automation.
  • First-hand experience in developing and implementing of a successful CRM strategy.
  • Excellent planning, analytical skills and project management skills.
  • Strong ability to manipulate customer data to drive marketing efficiencies.
  • Experience in setting up / testing and building out marketing automation flows.
  • Great communications skills, written and verbal by using positive language.
  • Ability to be creative and use their initiative to develop new ideas.
About this Company

Babyboons is the first online subscription platform for babies and mothers products in Egypt and the Middle East, create own box and receive it on a regular monthly basis on the day you choose.

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