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Customer Experience Expert - Subscription

Fill Box
New Cairo, Cairo
Posted 5 years ago
28Applicants for2 open positions
  • 23Viewed
  • 3In Consideration
  • 19Not Selected
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Job Details

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Job Description

  • We are looking for a Customer Experience Expert who has previous experience with a subscription business model to develop and run successful retention initiatives across all customer touch points.
  • Using a creative approach to building, segmenting and delivering a best in class strategy across all relevant customer touch points, you will have ownership to drive repeat acquisition, improve retention, customer loyalty and ultimately CLTV.

Duties and Responsibilities

  • Planning, managing and delivering a CRM strategy.
  • Building collaborative relationships within the business to gain a great understanding of our customer base through insight, segmentation and data analysis.
  • Customer journey mapping.
  • Customer segmentation via transaction as well as behavioral analysis.
  • Creating/implementing & executing automated life-cycle. communication flows which span across all customer touch points.
  • Proactively solving customer problems and following up on corrective actions at first contact, and making it a good experience for them.
  • Analysis / reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention, revenue & CLTV.
  • Through customer analysis, Identifying features & site areas for improvement and making recommendations.
  • Ownership of main KPI’s which relate to CRM: Increase purchase frequency and CLTV.

Job Requirements

  • Previous experience in B2C / CRM / data marketing / email marketing / marketing automation.
  • First-hand experience in developing and implementing of a successful CRM strategy.
  • Excellent planning, analytical skills and project management skills.
  • Strong ability to manipulate customer data to drive marketing efficiencies.
  • Experience in setting up / testing and building out marketing automation flows.
  • Great communications skills, written and verbal by using positive language.
  • Ability to be creative and use their initiative to develop new ideas.

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