Service Desk Section Head
B.TECH -
Nasr City, CairoPosted 5 years ago101Applicants for1 open position
- 14Viewed
- 0In Consideration
- 6Not Selected
Job Details
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Job Description
- Lead the Service Desk within the B.TECH Shared Service to provide leadership and develop a Customer First culture within the team as they represent the main route for all users to access Technology.
- Lead Service Desk to act as a single point of contact for key stakeholders regarding Technology issues, queries and reporting.
- Ensure all users benefit from effective Technology and efficient Internet access, and continually assesses needs and requirements.
- Develop and guide implementation of project plans, risk assessments and contingency plans.
- Develop and maintain emergency plans to address equipment and power failure to ensure preservation of Technology.
- Administer installing, configuring and maintaining computer hardware, software, systems, printers and scanners.
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
- Assure provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
- Control and maintain inventory and asset configuration documentation.
- Design, develop and monitor application of Technology service polices & procedures.
- Identify issues and implement strategic solutions in a timely manner.
- Direct involvement in incidents & problems that cause service impact and act as an escalation point.
- Assist in establishing standards & best practices in managing internal infrastructure including access rights and desktops.
- Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Ensure systems, processes, and methodologies are maintained, effectively monitored, controlled, and support of service delivery.
- Follow up implementation of upgrades needed to maintain service levels.
- Establish relationships with technology and component vendors.
Job Requirements
- Bachelor’s degree in Computer Science / Communication.
