Job Details
Skills And Tools:
Job Description
Organization
Tata Consultancy Services Ltd.
Role description
Position open for Customer Service Representative. Would be single point of contact for phone calls and emails from staff regarding IT issues and queries. Will need to maintain quality of work and avoiding any passback ACE Program
general benefits include
- Food Card
- Hiring perspective out of India after the internship
- Accommodation for the initial 2 weeks
- Return flight tickets are covered
- Free access to gym, libraries and social activities of TCS.
Main activities
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Receiving, logging and managing calls from internal staff via telephone and email
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1st and 2nd line support, troubleshooting of IT related problems
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From in-house software to hardware, such as Laptops, emails, PCs and Printers
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Troubleshoot basic network issues such as ADSL broadband/wireless issues
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To maintain a high degree of customer service for all support queries and adhere to all service management principles
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Team Player and ready to work in 24*7 Environment.
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Work in shifts, days off to be taken during the week days
Job Requirements
Backgrounds
- Systems And Computing Engineering
- Computer Engineering
- Computer Sciences
Study Levels
- Bachelor (2017 - 2018 graduates only)*
Languages
- English*
Duration: 52 week
Start date: 1st April 2019
Application deadline: 15 March 2019
