Service Sales Engineer

As an industry leader in elevators and escalators, we’re growing and looking for a dynamic, talented and experienced Service Sales professional to be based in Cairo.

Reporting into the Service Sales Manager, the successful candidate will proactively manage customer relationships, opportunities from current and new customers and close deals professionally in a way that maximizes KONE’s order book and profitability.

You need to be an individual with a proven track record of being a go-getter and understanding how to partner and collaborate with the business. We need someone with a customer focused mindset as well as a strong commercial acumen and the ability to influence.

Responsibilities:

• Develops and creates customer relationships in his/her area of responsibility
• Develops KONE position in his/her customer base or market area
• Ensures customer satisfaction and solving complaints with the rest of KONE team
• Documents the customer and contact information and maintains customer data
• Generates opportunities from outside current customer base
• Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Validates that the contents of the order received from the customer are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits
• Responsible for timely and accurate reporting in CRM