Customer Service Agent - Odoo Implementation

Maarcare -
New Cairo, CairoPosted 5 years ago

56Applicants for1 open position

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Build sustainable relationships and trust with customer accounts through open and interactive communication (writing, calls)
Provide customers with accurate, valid and complete information by using the right methods/tools
Meet his sales targets, customer nonbinding, solution implementations & other performance KPIs.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Customer orientation and ability to adapt/respond to different types of characters
Become a subject matter expert on all of the features and functions within Odoo's software applications.
Coach customers on how to use Odoo efficiently through individual session.
Deliver Odoo functional training sessions on site and online to train end-users.
Provide level 1 technical support to existing customers for normal issues.
Document clients' needs, problems, interventions and interactions, escalate technical issues to Odoo's developer team.
Support the sales team during pre-sale.

Bachelor degree with strong knowledge about Odoo & ERPs in general.
2+ years experience in Odoo implantation.
Strong communication skills both verbal and written.
Customer service mindset
Strong grasp of CRM, Customer acquisition and customer service tools.
Strong skills in handling excel sheet, data import and export .
Comfort with collaboration, open communication and reaching across functional borders.
Pharmacy experience is plus
Odoo certified implementer is a preferred
Strong phone contact, writing handling skills and active listening
Familiarity with CRM systems and practices to manage CRM (incoming, outgoing calls, Generate sales leads, Identify and assess customers’ needs to achieve satisfaction
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively