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Customer Service Agent (English)

3Sixty
Dokki, Giza
Posted 5 years ago
129Applicants for4 open positions
  • 121Viewed
  • 10In Consideration
  • 111Not Selected
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Job Details

Experience Needed:
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Job Description

  • Customer Support Agents are dedicated to helping our USA based dental practices to achieve success and advising on the best practices for using our products and services.
  • You are required to assist and go the extra mile for VIP doctor offices and dental labs via outbound calls and receiving inbound calls.
  • You will also be required to handle incoming emails and technical support tickets.

Fixed Working Hours:

  • 8:00 AM EST - 5:00 PM EST time (3:00 PM - 12:00 midnight Cairo Local time)
  • 9:00 AM EST - 6:00 PM EST time (4:00 PM - 1:00 AM Cairo Local time)

PS:

  • This is not a typical call center nature job, with rushed calls in any means. You will be required to make outbound calls for follow up more than inbound calls.
  • We are looking for adding a new member in our 360imaging family.

                Job Requirements

                Required Experience & Skills:

                • Fluent English/English native speaker
                • 2+ years working in a similar position as customer service agent or account manager.
                • Prefer if the applicant worked in dental/medical field before as customer care / customer service agent.
                • Good Communication Skills.
                • Good Computer Skills.
                • Ability to take ownership of tasks and handling VIP accounts.

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