Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Representative

Royal Ambassador
Dokki, Giza
Posted 5 years ago
70Applicants for10 open positions
  • 41Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Job Duties:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction.
  • Make him feel special or important customer for the company,Understand customer need,Deal with him patiently.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Greet customers warmly and ascertain problem or reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.

Job Requirements

    • Proven customer support experience ( 2 years minimum)

    • Have experience in travel and tourism industry
    • Familiar with CRM systems and practices.

    • Quality Focus,Positive Attitude,Attention to Detail,People Oriented,Analysis,Problem Solving,Organizational Skills,Adaptability,Ability to Work Under Pressure,Computer Skills

    • BA Degree

    • Ability to multi-task, prioritize, and manage time effectively

    • Excellent communication and presentation skills

    • Strong phone contact handling skills and active listening

    • Customer orientation and ability to adapt/respond to different types of characters.

    Featured Jobs

    Similar Jobs

    Search other opportunities
    JobsCustomer Service/SupportCustomer Service Representative