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Job Description
Duties and Responsibilities
- Being the liaison between Talent Management Team and company’s customers
- Responsibility for interacting and responding to inquiries of customers.
- Responsibility for the staffing of freelance translators around the globe.
Work closely with Sales, Account Managers and Project Managers to:
- Respond to requests and inquiries in a timely manner
- Identify their needs, clarify information, and provide quick and effective solutions
- Staff and recruit, when needed, suitable talents within required budget with high quality levels
- Provide timely follow up and feedback for all their issues
- Troubleshoot all talent problems and present to management as required
- Provide support and guidance to solve all talents’ problems and direct them as required
- Help in building a comprehensive global database of translators to meet continuous business needs
Job Requirements
Education Requirements: University Degree
Knowledge & Experience : 1-2 years of experience in any field (preferably in the localization industry).
Required Skills
- Excellent/Fluent verbal and written English communication skills
- Willing to take the initiative to respond to and/or address challenging situations
- Customer focus and great interpersonal skills to manage customer issues, build relationships and cooperate with customers
- Ability to multitask, set priorities and manage time effectively
- Have problem solving mindset and details-oriented
- Strong team player in a multi-language/multi-cultural environment
- Knowledge and eagerness to learn and identify new technologies and new tools
