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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system
Job Requirements
- Proven experience as telesales representative or other sales/customer service role
- Good knowledge of relevant computer programs and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Skilled in negotiation and dealing with complaints
- Patient and able to handle customer rejection