Community Support Manager
Iqraa -
Maadi, CairoPosted 5 years ago36Applicants for1 open position
- 19Viewed
- 1In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About the Company
Iqraa is an online platform that connects learners from all over the world who wish to learn the correct recitation of the holy Quran with online teachers in real-time recitation sessions on demand. Iqraa is available on Apple and Android devices.
Position Title:
Community Support Manager
Reporting to:
General Manager
Position Basic Function:
Address and oversee the ongoing partners’ demands, needs and administrative Issues.
Major Duties and Responsibilities:
- Take part in the selection of new partners and management of current partners
- Sign partners up to the platform after passing the necessary filtration and selection process
- Carry out the on boarding plan for partners including delivering training on the best use of the platform, session protocols, do’s and do-nots, etc.
- Communicate with partners regarding their availability, preferences, and concerns.
- Follow up with partners whose payments are due or overdue and ensure partners are getting paid to their preferences.
- Testing partners’ rewarding and payment systems and recommend the necessary improvements for best performance
- Manage the availability of partners based on their genders, teaching capability and the demands of the platform’s users
- Ensure a smooth teaching operations
- Coach partners and provide feedback when a complaint or a commend it sent by a user
- Investigate violations and take action with the violating partners based on an agreed consequence matrix where actions are consistent with the level of violation
Job Requirements
Basic Profile Requirements:
- Bachelor degree in any humanities or related field
- Very good knowledge of the English language
- Very good computer skills (Microsoft Word and Excel)
- Familiarity with complex reports and ability to handle raw data
- Hard work, dedication, and attention to detail
- Experience in supervising teachers
Skill Requirements
A perfect candidate for this job should have:
- Very good command of English Language
- Excellent communication skills
- Sufficient computing Skills (Excel, PowerPoint and Email software)
- Training skills
- TOT holder is an asset
- Experience in institutions that teach Quran to non-Arabic speakers is an asset
Personal Skills
A perfect candidate for this job should possess the below skills
- Accuracy and Precision
- Flexibility and Adaptability
- Readiness and Attentiveness
- Ambition and Confidence
- Articulation and Expression
- Conscientiousness and Ethics
- Consistency and Determination
- Efficiency and Competency
- Honesty and Sincerity
- Innovation and Initiation
- Intuition and Judgment
- Credibility and Reliability