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Job Description
Relationship Manager Job Summary
- We are seeking an outgoing and customer service-oriented relationship manager to join our organization and work with our clients. In this role, you will be responsible for meeting with clients, educating them about our services, and guiding them to make the best decisions.
- You’ll also play a key part in generating new business by identifying opportunities for potential sales.
Relationship Manager Duties and Responsibilities
- Maintain good relationships with clients so that the business can maximize the value of those relationships.
- Identify key contacts at potential client companies to establish and foster a relationship.
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
- Grow the business by identifying new sales and business development opportunities.
- Seek opportunities to cross-sell or upsell to existing clients.
- Monitor and assess activities of our competitors to proactively satisfy and retain our clients.
- Provide excellent service in order to maintain a positive reputation for the business.
- Resolve any customer complaints in a prompt and professional manner.
- Set revenue targets and then develop and execute a strategy to meet those.
Job Requirements
Qualifications
- Ability to build, foster, and maintain positive professional relationships.
- Devotion to high-quality customer service.
- Excellent interpersonal communication skills.
- Keen analytical and research abilities.
- Knowledge of relationship management best practices.
- Problem solving and conflict resolution capabilities.
- Willingness to develop an in-depth understanding of the business and related services.
- Bachelor’s degree in business, marketing, management, or related field.
- 3+ years of experience in a sales or customer service role.
- Outgoing and customer-oriented attitude.
