Job Details
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Job Description
Main Duties:
- Coordinate the entire restaurant operation, including front-of-house and back-of-house
- Deliver superior guest services and ensure absolute customer satisfaction
- Respond efficiently to customer complaints
- Enforce and offer the best quality of products possible
- Organize and supervise shifts
- Appraise personnel’s performance and provide feedback to keep them upbeat and productive
- Estimate consumption, forecast requirements and maintain inventory
- Track compliance with sanitation and safety rules and regulations
- Control costs and cut waste
- Successfully promote and publicize the brand
- Nurture a positive working environment and lead by example as restaurant supervisor
- Track operations and start corrective actions
Job Requirements
- Proven working experience for at least 3 years as restaurant manager or restaurant general manager
- Demonstrated career experience in customer service management
- Extensive food and beverage knowledge
- Proficiency in English
- Computer literacy and familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills