Retailer Services Manager

Retail Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business plan, included completed monthly service plan, to be shared with Senior Manager and Director when requested

• Serve as primary contact to senior and junior level clients for basic data issues and queries, report generation, ad-hoc analyses, and understanding and answering questions on content
• Excellent and strong communication skills up to C-Suite level in the client, and across Nielsen departments
• Assist in delivering high quality service to retail clients, ensuring the services is timely, according to precise client business needs and specifications, and at the same time meeting Nielsen quality standards
• An unsupervised on-site presence which includes handling data requests, basic technical support, relevant training and data analysis
• Winning Partnerships: assisting the Senior Manager in sourcing data by engaging and delivering presentations to non-cooperators of interest
• Commercial Acumen: approach all client meetings as potential commercial engagements, be able to identify opportunities and respond with demonstrating basic working knowledge of Nielsen solutions, and assist in sales activities e.g. supporting solutions experts on preparation of proposal and credential presentations
• Highly motivated by client-facing activities
• Communicate client needs to appropriate team members
• Analyse the necessary competition and market data
• Be directly accountable for the work conducted for nominated clients in terms of analyses, charting, data requests and delivering presentations
• Timely renewal of all contracts, and signing new agreements with retail clients