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Job Description
- Generate LLD document as per the supplied HLD and SOW in light of vendor’s standards.
- Coordinate with technical project manager in developing project implementation schedule as per project SOW.
- Follow the project plan in deploying the implementation of Large-Scale projects upon the agreed plan & Scope of work.
- Perform project(s)’ Configuration as per its LLD proficiently & according to vendor’s Standards.
- Develop & execute the project’s acceptance criteria and test plan.
- Technical Supervision and follow up on the project engineer.
- Conduct the quality assurance & testing in light of the acceptance criteria.
- Provide a full Technical documentation of the implemented projects.
- Prepare task status report as required.
- Efficiently respond to the escalated problems within the time agreed on the SLA (Service level Agreement).
- Competently Troubleshoot and Solve the escalated problems within the time agreed on the SLA.
- Follow the proper Escalation Matrix if the Problem is of a higher level or still persists.
- Create and develop technical report when needed.
- Participate in High Level Technical Value Add-On Services such as the Network Security Assessment Services.
- Advise on configuration optimization for maximum uptime and performance.
- Update Network documentation after any modification or change. (Configurations & Change Management).
- Fulfill personal development plan.
- Participate in technical and non-technical know-how transfer with the team.
- Perform all assigned tasks from the direct manager within the scope of department.
Job Requirements
- 5-8 years of experience.
- CCNP Collaboration is a must.
- CCIE Collaboration is preferable.
- Solid knowledge and Hands-on experience UC Applications.
- Professional level in Customer Care Applications.
- Associate in Cisco Video Conferencing solutions.
- Solid Knowledge of Technical reports writing.
- Cisco Unified Communications Manager.
- Cisco Unity Connection.
- Cisco IM & Presence.
- Cisco Expressway.
- Cisco Meeting Server.
- Cisco Telepresence Management suite.
- Cisco WebEx products.
- Cisco Unified Contact Center Express.
- Cisco Social Miner.
- Voice Gateways.
