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Job Description
Nile Badrawi Hospital seeks to hire Help Desk Specialist
Scope:
Provide fast and useful technical assistance on computer systems. This post will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. This person must also be customer-oriented and patient to deal with difficult customers.
Key Duties:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Troubleshooting windows-based devices
- Passive Network maintenance
Job Requirements
Requirements:
- BSc/BA in IT, Computer Science or relevant field
- MCSA, CCNA preferred
- 3-5 years of experience
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
