Technical Support Engineer

Troubleshoot Problems

• Ability to analyze major network or help desk problems and research solutions
• Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
• Ability to document and communicate problems, solutions, and the implementation process
• Knowledge of the latest IT technologies and how they may apply
• Knowledge of established troubleshooting guidelines and procedures and the ability to use them
• Ability to set up and document new troubleshooting procedures
• Use open and closed questions in troubleshooting problems with customers

Provide Customer Service Support And Training

• Knowledge of the operations of other technical groups and the ability to effectively provide liaison for users with these groups
• Ability to identify and develop new or improved user training
• Understanding of knowledge management principles and how they are implemented in the organization

Provide System Maintenance And Tracking

• Knowledge of information security and how prompt reporting of security breaches mitigate potential problems
• Ability to manage and supervise help desk services

Install And Upgrade PC And Network Devices

• Install and properly configure wireless end user network devices and connections
• Basic ability to install new network architectures or configurations
• Ability to conduct large scale software deployments
• Knowledge of the design and installation of network cabling
• Basic understanding of the organization's network and LAN architectures and supporting technologies