Customer Care & Inside Sales Representative

Medical Departures Inc. - Cairo

Applicants for
2 open positions
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based Work From Home
Confidential, Commission
English, French, German, Italian, Spanish
2 open positions
About the Job
  • Convert phone calls, chats, emails from Americans & Canadians into dental & medical bookings at dental/medical clinics in Mexico, Costa Rica, Panama, Colombia, Thailand, Indonesia, Vietnam, Philippines, Spain, Poland etc.
  • Coordinate appointment bookings between dental providers and patients in English and/ French/ German/ Italian or Spanish.
  • Recommend promotions which can help patients save money on their medical or dental treatment
  • Follow the suggested script provided to all Inside Sales Representatives
  • Daily tracking and monitoring of Sales funnel, conversions, and projections
  • Proactively identify systemic issues that need to be resolved to prevent future customer concerns
  • Respond swiftly and courteously to customer inquiries or complaints
  • Upgradel patients by recommending higher-value dental or medical treatments
  • Capture customer information, including email addresses, phone numbers, desired healthcare destination & medica/dental procedures for future follow up
  • Adjust sales presentation based on success/fail averages
  • Coordinate with other departments (Sales managers, Marketing department);
  • Record details of inquiries, comments and complaints.
Job Requirements
  • High level of technical savvy & ability to learn new programs/systems
  • Fluently English Written, Read and Speak
  • Excellent in French/ German/ Italian or Spanish.
  • Excellent phone skills, Good personalities.
  • Travel-savvy; must have international travel experience
  • Prior sales experience
  • Prior customer service or hospitality experience
  • Experience tracking/maintaining a sales funnel & use or CRM/CMS systems
  • Service-minded
  • Ability to work responsibly and productively from a remote home-office environment
  • Prompt and ready to service clients at the airport, hotels, hospitals/clinics
  • Experience working with a clientele of diverse ages backgrounds, experience with elderly clients a plus
  • Weekend availability when required
  • Excellent overall communication skills
  • Ability to handle a high volume of email and phone traffic (leads & prospects)
  • A plus-Technical familiarity & knowledge of dental/medical procedures & terminology
  • A plus- Experience with medical, hospital field.