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Job Description
- Convert phone calls, chats, emails from Americans & Canadians into dental & medical bookings at dental/medical clinics in Mexico, Costa Rica, Panama, Colombia, Thailand, Indonesia, Vietnam, Philippines, Spain, Poland etc.
- Coordinate appointment bookings between dental providers and patients in English and/ French/ German/ Italian or Spanish.
- Recommend promotions which can help patients save money on their medical or dental treatment
- Follow the suggested script provided to all Inside Sales Representatives
- Daily tracking and monitoring of Sales funnel, conversions, and projections
- Proactively identify systemic issues that need to be resolved to prevent future customer concerns
- Respond swiftly and courteously to customer inquiries or complaints
- Upgradel patients by recommending higher-value dental or medical treatments
- Capture customer information, including email addresses, phone numbers, desired healthcare destination & medica/dental procedures for future follow up
- Adjust sales presentation based on success/fail averages
- Coordinate with other departments (Sales managers, Marketing department);
- Record details of inquiries, comments and complaints.
Job Requirements
- High level of technical savvy & ability to learn new programs/systems
- Fluently English Written, Read and Speak
- Excellent in French/ German/ Italian or Spanish.
- Excellent phone skills, Good personalities.
- Travel-savvy; must have international travel experience
- Prior sales experience
- Prior customer service or hospitality experience
- Experience tracking/maintaining a sales funnel & use or CRM/CMS systems
- Service-minded
- Ability to work responsibly and productively from a remote home-office environment
- Prompt and ready to service clients at the airport, hotels, hospitals/clinics
- Experience working with a clientele of diverse ages backgrounds, experience with elderly clients a plus
- Weekend availability when required
- Excellent overall communication skills
- Ability to handle a high volume of email and phone traffic (leads & prospects)
- A plus-Technical familiarity & knowledge of dental/medical procedures & terminology
- A plus- Experience with medical, hospital field.
