Job Details
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Job Description
- Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
- The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
- The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
- Candidates have to be proficient in English as well as Arabic languages. Expertise in both written and verbal communication across the above mentioned languages is mandatory.
- Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Job Requirements
Essential Qualifications:
- Communication Skills
- Excellent written and spoken communication skills in both English as well as Arabic languages
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages Problem Solving Skills
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills ü Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solution
BASIC QUALIFICATIONS
- Bachelor degree is a must to apply for this position. Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
- Communication Skills
- Excellent written and spoken communication skills in Russian as well as English and Arabic languages are mandatory
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in both these languages
- Problem Solving Skills
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
PREFERRED QUALIFICATIONS
Relevant experience in the Risk management domain will be an added advantage
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