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Job Description
- Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Monitor and review the progress of trainees through questionnaires and discussions with managers
- Conducting job evaluation surveys
- Ensuring employees receive statutorily required training
- Design and expand training and development programs based on the needs of the organization and the individual
- Produce training materials for in-house courses
- Work in a team to produce programs that are satisfactory to all relevant parties in an organization
- Consider the costs of planned programs and keep within budgets
- Plan and assess the 'return on investment' of any training or development programs
- Ensure that statutory training requirements are met
- Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
- Research new technologies and methodologies in workplace learning and present this research.
Job Requirements
- Excellent knowledge of Excel and Microsoft office
- Fluency in English
- Aware of call center metrics & operational finances
- Aware of all types of analysis and action planning
- Material designing skills
- Aware of all coaching types and techniques
- Excellent leadership skills and presentation skills
- Preferably if he is a six sigma certified
- 3+ years of experience in the training field
- 2+ years of experience in call centers is preferred
- 0+ years of experience in the travel industry
- Preferably a male
