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Job Description
We are looking for a JIRA Expert to integrate our team of Customer Support in Cairo, Egypt. Our clients are mainly Enterprise (Banks, Telecom companies, Airlines, Governments, etc.) in different countries.
Responsibilities:
- Provide Customer Support with high Quality of Service on our Atlassian Products (JIRA, Confluence, Bitbucket, Bamboo, etc) for Infosysta Clients in Egypt & Worldwide.
- Provide support on Implementation and Integration Atlassian & corporate software (i.e.Collaboration tools, Tracking Systems, Project Management Systems, Application Lifecycle Management Systems, and more) on top of JIRA & Confluence.
- Collaborate actively with Developers & Technical Analysts in Infosysta in order to deliver the final resolution for Clients.
- Accountable on high Quality of Service and the Customer satisfaction working on Infosysta Products.
- Collect functional and technical requirements from Client when needed, write technical specifications and implement them into JIRA & Confluence.
- Install, configure and run different tools integrated with JIRA & Confluence.
- Functional & Technical administration of JIRA and Confluence
- Read log files, analyze them, and perform summaries on them to extract any relevant problem.
- Handle the Test & validation as QA of Infosysta Products & Add-ons.
- Write summary reports & Minutes of Meetings with clear action plans.
- Undertake any other duties that may be considered appropriate
- SQL debuging of Database (Oracle, MSSQL or MySQL).
Job Requirements
- Bachelor of Engineering or Computer Science.
- Relevant experience at least 2 years as a Customer Support on Enterprise Software.
- Relevant technical skills: Active Directory, Unix, Web/App/DB Servers
- JIRA and/or Confluence administration expertise is a big plus
- Flexible to work with high efficiency remotely or on client site.
- Scripting (Shell, command line windows…).
- Business Process engineering skills. ALM / SDLC processes.
- ITIL certification is a big plus.
- Excellent Communication Skills. Proficient in English, writing & verbal.
- Self-Organized with Project Management skills.
- Customer oriented with a good understanding of SLAs.
- Flexible to adapt quickly to short and new projects.
- Motivated to integrate a dynamic team.
- Agile attitude methodologies Kanban / Scrum are a big plus.