Job Details
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Job Description
Main Job Duties:
- Manages incoming calls to the Hotline, email and social media inquiries in a professional, positive and high standards in terms of language, listening and communication skills.
- Resolves issues by following predefined scripts, advising appropriate actions; redirect or escalate certain cases to the concerned parties or other departments within the time limits
- Performs outgoing calls to follow up with clients on complaint and/or question resolution status and collect more information to ensure resolution and client satisfaction.
- Helps sales generate leads, by Identifying potential leads and forward to sales reps.
- Enters data and maintains records/updates of customer queries and complaints on CRM system.
- Collaborates with immediate team, sales team, and other company departments to ensure overall customer satisfaction.
- Follows CRM procedures, guidelines and policies regarding the day to day tasks and any future assigned tasks.
Working Conditions:
- Rotational shift (that includes Weekend Friday & Saturday).
- This job is mostly over the phone, however, it may require face-to-face meetings with clients.
- Employee may be required to travel by means of air, bus, or ground for any business need.
Job Requirements
Qualifications:
- Bachelor’s degree in Business Administration or any related field.
- Fresh graduate or with 1 – 2 years of experience.
- Proficient in MS office, CRM system is a plus.
- Excellent Oral and written English as well as Arabic is required, any extra language is a plus.
Skills & Abilities:
- Excellent communication, interpersonal and presentation skills.
- Strong phone, email and social media skills.
- Customer orientation.
- Strong investigative, analytical and problem-solving skills.
- Attention to detail.
- Respect the importance of confidentiality.
- Ability to work under pressure.
- Team Oriented.