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Call Center Agent in Turkey - German - GT

AIESEC Cairo University
Istanbul, Turkey
Posted 5 years ago
15Applicants for5 open positions
  • 13Viewed
  • 2In Consideration
  • 7Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

Role description

Primary point of contact for end users, providing solutions for our customers, ranging from customer support and to ‘how to’ questions through online requests and services. The team provides voice/phone support, alongside chat, email and web-submit support for our customers on requests and general ‘how to’ queries.

Main activities

  • Support the German language customer service department.

  • Ensuring that call returns to clients are completed and consumer issues are resolved.

  • Communicating clearly and gently with all customers.

  • Staying updated with system information, changes, updates, and standard procedures.

  • Be able to interact with others effectively and be comfortable with phone support and customer care.

Job Requirements

Backgrounds

  • Linguistics
  • Marketing

Skills

  • Problem Solving
  • Adaptability
  • Team Management
  • Leadership

Languages

  • German (C1-C2)*
  • English (Fluent)*
  • Arabic

Study Levels

  • Bachelor

Start Date: 1 April 2019

Duration: 54 Weeks

Application Deadline: 28 February 2019

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