Job Details
Skills And Tools:
Job Description
Role description
Primary point of contact for end users, providing solutions for our customers, ranging from customer support and to ‘how to’ questions through online requests and services. The team provides voice/phone support, alongside chat, email and web-submit support for our customers on requests and general ‘how to’ queries.
Main activities
-
Support the German language customer service department.
-
Ensuring that call returns to clients are completed and consumer issues are resolved.
-
Communicating clearly and gently with all customers.
-
Staying updated with system information, changes, updates, and standard procedures.
-
Be able to interact with others effectively and be comfortable with phone support and customer care.
Job Requirements
Backgrounds
- Linguistics
- Marketing
Skills
- Problem Solving
- Adaptability
- Team Management
- Leadership
Languages
- German (C1-C2)*
- English (Fluent)*
- Arabic
Study Levels
- Bachelor
Start Date: 1 April 2019
Duration: 54 Weeks
Application Deadline: 28 February 2019
Featured Jobs
Similar Jobs
- Kundenberater (Relocation to T...Fenix Human Resources Recruitment Consultancy - Istanbul, Turkey1 month ago