Technical Support Specialist
TEMPO -
Abbassia, CairoPosted 3 years ago70Applicants for1 open position
- 60Viewed
- 5In Consideration
- 38Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide comprehensive and exceptional technical support to Tempo customers via chat, email, phone, and video
- Become a Tempo product expert with the ability to answer customers’ product, service, and order related questions
- Facilitate execution and resolution of special support projects
- Understand, identify and document customer technical points and share insights with internal teams to constantly improve the customer and product experience
Job Requirements
- BA/BS degree (CS highly preferred) from a 4 year University
- 3+ years of experience in a technical support role
- Passionate about technology and fitness
- Experience managing complex and varying technical issues via chat, email, phone, and video
- Strong written and verbal communication skills with the ability to comfortably interact with cross functional teams
- Demonstrable knowledge of computer technology and connected devices