Job Details
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Job Description
Job Responsibilities:
- Answer customers calls.
- Assist clients by explaining procedures, answering questions and providing information.
- Provide information and guidance in order to resolve customer issues/inquiries.
- Maintains and improves quality results by adhering to standards and guidelines.
- Updates job knowledge by studying new product descriptions and participating in educational opportunities.
- Research required information using available resources.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up on Customers' tickets.
- Assist customers online via social media channels.
Benefits:
- Competitive package.
- Private Medical Insurance.
- Governmental Social Insurance.
- Transportation Allowance.
- Meal Allowance.
Job Requirements
- University Graduate is a must.
- Excellent Command of English Language.
- Customer Service experience (is a plus).
- Flexibility to work on rotational shifts basis (Max. time 12:00 am).
- Computer Literacy.
- Excellent communication, problem-solving & interpersonal skills.
