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Customer Service And Support Agent (Voice/Non voice)

Abou Ghaly Motors
Obour City, Cairo
Posted 5 years ago
241Applicants for6 open positions
  • 189Viewed
  • 43In Consideration
  • 146Not Selected
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Job Details

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Job Description

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Job Requirements

  • Fluent in English is a must
  • Bachelor’s degree or equivalent.
  • 1-2 years’ experience in a similar role (call center or customer service environment).
  • knowledge of customer service principles and practices
  • Good data entry and typing skills
  • Proficient in relevant computer applications.
  • Able to work with rotational shifts

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