Customer Service Agent

Responsibilities

• Greet visitors and direct them to the appropriate departments or individuals.
• Respond to queries in person, via telephone or email.
• Answer phone calls and redirect them when necessary.
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
• Prepare and disseminate correspondence, memos and forms.
• File and update contact information of employees, customers, suppliers and external partners.
• Support and facilitate the completion of regular reports.
• Develop and maintain a filing system and photocopying.
• Make editing on PDF and images
• Check frequently the levels of office supplies and place appropriate orders
• Document expenses and hand in reports.
• Undertake occasional receptionist duties.
• Managing databases.and emails
• Implementing new procedures in customer service systems.
• Liaising with relevant organizations and clients.
• Coordinating mail-shots and similar publicity tasks.