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Job Description
Account Manager Responsibilities:
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Work closely with internal teams to Ensure that the correct products and services are matched with customer needs & delivered to customers in a timely manner
- Hold meetings and carry out brainstorming sessions with the different teams to develop ideas and strategies for the development of the accounts.
- Brief the internal teams about the clients' requirements and follow up on the deliverable.
- Understanding of clients’ brand and products.
- Deliver ongoing market analysis and assessment of competitors.
- Produce weekly, monthly and quarterly status reports.
- Develop timetables and set deadlines for clients and internal technical teams.
Job Requirements
- Bachelor’s Degree in an appropriate field of study
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviors and industry trends.
- The very good command in English
- Extensive, accurate product knowledge.
- Proven account management or other relevant experience From 2 – 4 years Exp.
- Digital agencies background
