Social Media Moderator
Arrows -
Giza, EgyptPosted 5 years ago103Applicants for1 open position
- 60Viewed
- 6In Consideration
- 1Not Selected
Job Details
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Job Description
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complains/requests and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms.
- Produce reports about complains to be used on user experience enhancement plan. From (Facebook, Instagram, and live chat)
- Regularly give feedback about insights gained from the community.
- Monitor all industry and company information and news to anticipate potential issues.
- Follow up the online orders and make the outbound calls when needed
- Manage the banned user process, and track and remove previously banned users.
- know how to use trends and newsjacking and engage more with the audience.
- Analyzing what is the language that customers need (Arabic or English)
Job Requirements
- Excellent Communication Skills
- Excellent English and Arabic writing skills
- Preferable to have an agency background
- Very Good Customer Service Skills
- Active Person
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