Quality Officer
Talabat -
Maadi, CairoPosted 5 years ago109Applicants for5 open positions
- 106Viewed
- 15In Consideration
- 90Not Selected
Job Details
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Job Description
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Requirements
- Excellent English
- Excellent Communications Skills
- 1-3 years of experience in the Quality
- Must be proficient with Microsoft Office
