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Job Description
- Administering Software as a Service systems, Zendesk-specific experience preferred;
- Operating in a rigorous and structured manner;
- Pursuing relentlessly improvements to already deployed process by breaking down business processes, and developing test plans to achieve high coverage percentage;
- Investigating problems and isolating root causes;
- Identifying patterns;
- Synthesizing findings in a clear and concise manner.
Job Requirements
- Administering Software as a Service systems, Zendesk-specific experience preferred;
- Customer service experience is a plus
- Flexible
- Fluent English
