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HIS Senior Implementer

Millensys
Nasr City, Cairo
Posted 5 years ago
5Applicants for1 open position
  • 3Viewed
  • 2In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

Job Summary

  • You will be acting as the face of [the software maker] and interfacing directly with customers.
  • Understanding their needs and configuring the software to meet them.
  • You strive to provide extraordinary service. You go above and beyond the call of duty to delight our customers.
  • You engage all resources to ensure customers will implement our software on time and on budget.

Main Job Duties:

  • Lead or support all aspects of customer implementations.
  • Define detail project implementation plans.
  • Serve as the lead contact for daily customer interaction and implementation activities.
  • Coach and prepare customers for successful rollouts of the applications.
  • Ensure effective transfer of information learned in training to the work environment.
  • Diagnosis, research and analyze customer issues and requests.
  • Develop, track and report key implementation progress metrics.
  • Prioritizing and escalating issues when needed and keeping customers informed of progress.
  • Assist with data conversions.
  • Identify gaps in functionality and work with product management to enhance our products.
  • Create and update product and training documentation.
  • Support the sales team during the selling and discovery process.
  • Develop, scope and estimate implementation projects with the project's Team.
  • Learning new releases and functionality in preparation for the next implementation.
  • Runs usability tests to make sure those others who use the program will not become confused or encounter problems.
  • Creates a handbook and an online help section to accompany the software.
  • Helps the client install the software and teaches key employees how to use it.
  • They must pay attention to detail as they monitor data and analyze reports
    Design customer reports, after analyzing his needs.
  • Document all customer needs, report implementation activities to project manager.
  • He should also be able to manage his time well and handle multiple projects simultaneously.
  • A great communicator. You communicate in a professional and personable manner.
  • Team Player. You love being the coordinator, go-between, and referee when needed.
  • Best practices. You are always looking for ways to make things better, faster and more streamlined.

Job Requirements

Qualifications & Work Experience

  • Bachelor's degree in computer science, Computer Engineering
  • Experience working with computer software programs
  • Programming Capabilities is a must (Preferred Ex-programmer)
  • Good knowledge of Database, how to write database queries and scripts.
  • Excellent communication skills.
  • A strong leader who is able to solve problems creatively and efficiently
  • Experience required from 2 to 4 years.

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JobsIT/Software Development HIS Senior Implementer