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English Technical Support Representative

Sykes Enterprises
Maadi, Cairo
Posted 5 years ago
71Applicants for5 open positions
  • 28Viewed
  • 0In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
  • Document customer interactions effectively

Work Conditions:

  • Fixed shifts and weekends

Job Requirements

  • Ability to communicate clearly and effectively in English .
  • Al Alsun students only can apply .
  • Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard

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