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Field Service Engineer

Allamna Integrated Solutions
Nasr City, Cairo
Posted 5 years ago
240Applicants for2 open positions
  • 214Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Purpose of the job:

  • Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment.
  • Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Responsibilities:

  • Basic troubleshooting, installation, maintenance, software upgrading and repair on designated equipment.
  • Completing Preventative Maintenance on time & properly based on the check list belongs to each equipment model.
  • Ordering spare parts and managing shorter downtime of repair & minimum repeated calls.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs, technical reports submission, and internal service records in a timely manner.
  • Maintaining daily communications with customers directly Or via CS team to ensure resolution and proper follow-up.
  • Maintaining tools and test equipment and ensuring they are properly calibrated.
  • Identifying and participating in sales opportunities such as new contracts, contract renewals and solution sales.

Job Requirements

  • Bachelor’s degree, Electrical Engineering, Mechanical Engineering , or Mechatronics Engineering.
  • Networking & Software Experience is a must.
  • Troubleshooting & technical diagnosis for printing equipment & solutions for both hardware & software problems is a must.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Valid driving license.
  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy way to understand manner.
  • Ability to work in a fast-paced environment.
  • Strong time management skills.
  • Ability to adapt to changing circumstances.
  • Decision-making, problem resolution and creative thinking skills
  • Attention to detail.
  • Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
  • Ethical and trustworthy.
  • The ability to lift and carry a toolbox that can weigh up to 20 kg.

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