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Job Description
About the job:
- Responsible for smooth operation on company software products.
- Analyzes business process, Gaps, participates in designing and implementing business cycles and workflows.
- Instructs users on the use of software products and manuals.
- Aids customer in implementation issues and results verification.
- Refers major software problems to development department for correction.
- Works with the development department in testing and implementing new product features.
- Responds to client inquiries concerning product operation and diagnoses operation problems.
- Responsible for reporting/enhancing software usage and customer satisfaction.
Job Requirements
- 2 years’ experience in managing complex implementations.
- Proven ability to successfully lead and deliver implementation.
- Bachelor’s Degree in Information Technology, Computer Science or related field is preferable.
- Experience in a customer facing role
- Experience with developing GAP analyses between business processes and Software Applications
- Experience with deploying different applications on various application servers
- Experience with SQL, PL/SQL
- Written and verbally communicate a complex message in a simplistic way.
- Ability to build trusting relationships
- Logical and methodical approach to problem-solving
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